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Have questions about CareConnect? Need support? We're dedicated to helping caregivers succeed.

Support Hours:Mon-Fri 8am-8pm EST
Emergency Line:24/7 Available
Avg. Wait:< 2 minutes

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Fill out the form below and our team will assist you promptly.

Response times: Low (24-48 hrs) | Medium (24 hrs) | High (4 hrs) | Critical (2 hrs)

Frequently Asked Questions

Quick answers to common questions

Is CareConnect HIPAA compliant?

Yes, CareConnect is built with HIPAA-ready infrastructure and uses enterprise-grade encryption to protect your family's health information.

Can family members in different locations use CareConnect together?

Absolutely! CareConnect is designed specifically for distributed families. Everyone in your care circle gets real-time updates no matter where they are.

Is there a free trial available?

Yes! We offer a free tier that includes basic features, and you can try our premium features free for 14 days.

How do I add family members to my care circle?

Simply go to your Care Circle settings and send an invite via email. Family members will receive a link to join and can start coordinating immediately.

What happens to my data if I cancel?

Your data remains yours. You can export all your care records, notes, and history at any time. After cancellation, data is retained for 30 days before deletion.